Referrals to the Hospital are conducted on a strictly ethical basis. We maintain close communication with both the referring veterinary surgeon and the owners of the horses. Comprehensive written reports are provided to the referring vet after every referral and explicit discharge instructions are given to the owners and faxed the same day to the vet. The Hospital is ready to take emergencies at short notice, 24 hours a day, 365 days a year and clinicians are always available to discuss cases by telephone. We encourage the exchange of follow-up information and remain available for consultation throughout the convalescent period. We are always glad to meet vets who wish to attend with their referred cases.
It is the responsibility the owner to notify the insurance company that their horse is undergoing treatment, and ensure the validity of any subsequent claim. Click here to read more...
We understand that owners may be anxious to hear from us when their horse is admitted to the hospital, particularly when the condition is serious or complicated. All our inpatients are monitored 24-hours a day and if there is any sudden change in condition then we contact owners as soon as possible.
We like to give owners an update on progress each day, they are often contacted by the duty housevet each morning once hospital rounds, attended by the senior clinicians, houseverts and nurses, has finished. Under certain circumstances, when the emergency caseload is high, then updates are given later in the day.
To download a copy of our Client information sheet for Inpatients then click here
